My healthcare rights

This is the second edition of the Australian Charter of Healthcare Rights. These rights apply to all people in all places where health care is provided in Australia. The Charter describes what you, or someone you care for, can expect when receiving health care.

I have a right to:

Access

• Healthcare services and treatment that meets my needs

Safety

• Receive safe and high quality health care that meets national standards
• Be cared for in an environment that is safe and makes me feel safe

Respect

• Be treated as an individual, and with dignity and respect
• Have my culture, identity, beliefs and choices recognised and respected

Partnership

• Ask questions and be involved in open and honest communication
• Make decisions with my healthcare provider, to the extent that I choose and am able to
• Include the people that I want in planning and decision-making

Privacy

• Have my personal privacy respected
• Have information about me and my health kept secure and confidential

Give feedback

• Provide feedback or make a complaint without it affecting the way that I am treated
• Have my concerns addressed in a transparent and timely way
• Share my experience and participate to improve the quality of care and health services

For more information, ask a member of staff or visit Australian Charter of Healthcare Rights.