My healthcare rights
At NQ Ortho, we are committed to providing safe, high-quality, patient-centred care.
We believe that mutual respect, open communication, and shared decision-making are essential to a positive treatment experience.
As our patient, you have the right to:
- Be treated with respect and dignity — regardless of your background, beliefs, or personal circumstances.
- Be informed about your care — including the nature of your treatment, expected outcomes, and any associated risks.
- Be involved in decisions about your treatment — you are encouraged to ask questions, seek clarification, and take part in planning your care.
- Privacy and confidentiality — your personal and health information will be treated in accordance with Australian privacy laws.
- Provide feedback or make a complaint — if you have concerns, you are welcome to raise them with our team so we can address them promptly and professionally.
We value your input and encourage open communication to continually improve our services.
If you ever feel your rights have not been upheld, please let us know directly so we can resolve the matter quickly.
To ensure clarity and proper documentation, all complaints must be made in writing via email, not over the phone. This helps us understand your concerns fully and maintain an accurate record of communication.
If you wish to make a complaint, the following steps apply:
1. Email NQ Ortho directly at info@nqortho.com.au outlining your concerns so we can review the matter and work with you to resolve it as quickly as possible.
2. If your concern remains unresolved, you may choose to seek advice or lodge a formal complaint with the Australian Dental Association (ADA) or the Australian Society of Orthodontists (ASO)
3. Should you wish to escalate further, you may submit a formal complaint to the Australian Health Practitioner Regulation Agency (AHPRA) for independent review.
4. Or contact the Office of the Health Ombudsman (OHO)
For more information about your rights and responsibilities as a patient, refer to the Australian Charter of Healthcare Rights (Second Edition), available through the Australian Commission on Safety and Quality in Health Care.
